Privacy Policy
Information We Collect
To provide you with secure and personalized shopping services for socks, slippers, and sneakers, we strictly comply with the California Consumer Privacy Act (CCPA) and U.S. footwear/apparel retail data protection standards. We prioritize your privacy and never collect unnecessary personal information, ensuring all data handling adheres to federal and state regulations.
Personal & Contact Information
- Basic Information: Full name, email address, phone number, shipping address, billing address, and voluntary foot-related details (e.g., shoe size, foot width, preferred sock thickness) to help recommend suitable products (e.g., wide-width sneakers, moisture-wicking socks, warm fuzzy slippers). This data is handled with strict confidentiality.
- Order-related Information: Product model, size, color, material selection (e.g., cotton socks, memory foam slippers, mesh sneakers), and customization needs (e.g., embroidered logos on socks, personalized sneaker laces). Such data will be permanently deleted 12 months after order completion to ensure privacy security.
- In-store Pickup/Fitting Information (if applicable): Reserved pickup time slots, shoe fitting notes, and style consultation records will be temporarily stored and deleted within 30 days after the service is completed.
Payment & Transaction Information
- All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption technology to ensure transaction security.
- Bulk Order Records: For corporate or institutional orders (e.g., retail boutiques purchasing sock collections, companies ordering slippers as employee gifts, sports teams procuring sneakers), the purchase order number will be temporarily retained for invoicing purposes and automatically deleted after 12 months.
Website & Usage Data
- Browsing Behavior: Product pages you viewed (e.g., no-show cotton socks, indoor/outdoor slippers, running sneakers), shopping cart information, filter records (e.g., size, material, activity type), and cookie data used to optimize services. We do not track or collect unnecessary personal data beyond what is needed for your shopping experience.
- After-sales Data: Order logistics inquiry records, return and exchange application information, product review content, and usage feedback (e.g., sneaker comfort, sock durability, slipper traction). Such data will be automatically deleted 12 months after order completion.
How We Use Your Information
Your personal data is only used to enhance your shopping experience and ensure product suitability. Without your explicit authorization, it will never be shared with any third party or used for commercial promotion:
- Order Fulfillment: Process your order payment, arrange delivery (with protective packaging for sneakers and slippers), provide logistics inquiry services, and enclose a product care guide with each order (e.g., sock washing instructions, sneaker cleaning tips, slipper maintenance advice).
- Customer Service: Resolve your after-sales issues (e.g., defective sock stitching, sneaker sole separation, slipper material flaws, wrong product delivery), and provide return/exchange guidance, size recommendations, and style consulting.
- Personalized Recommendations: With your consent, send you new product information that matches your preferences (e.g., new compression socks, waterproof slippers, lightweight running sneakers). You can unsubscribe at any time by contacting customer service.
- Compliance Requirements: Retain necessary transaction records for tax declaration and legitimate inquiries from regulatory authorities, ensuring all products meet U.S. CPSC (Consumer Product Safety Commission) standards for footwear/apparel safety (e.g., non-toxic materials, slip-resistant soles for slippers).
Data Security Protection
- Data Transmission: All information is protected by SSL/TLS encryption technology during transmission. You can confirm the encryption status through the lock icon in the website address bar.
- Data Storage: Personal information is stored on encrypted servers located in the U.S. Only authorized customer service, order processing, and quality control personnel can access necessary information, and all personnel have signed strict confidentiality agreements.
- Third-party Cooperation: Logistics, payment, and customization partners can only obtain the minimum information required to complete services (e.g., shipping address, order amount, customization requirements for socks/sneakers) and must comply with the same privacy protection standards as required by U.S. law, including CCPA.
Your Data Rights (CCPA Compliance)
Pursuant to the CCPA, you have the following rights regarding your personal information:
- Right to Access: Contact customer service at any time to request a free copy of all personal information we have collected about you.
- Right to Correction: If your shipping address, phone number, or product customization requirements are incorrect, you can modify it through the personal center on the official website or by contacting customer service (provided the order has not entered production or shipment).
- Right to Deletion: After order completion and without after-sales disputes, you can request the deletion of your personal information (except as required by federal or state laws).
- Right to Opt-out: You can opt-out of the sale of your personal information (we do not sell personal information) and refuse to receive personalized marketing information without affecting your normal product purchases.
To exercise the above rights, please contact us via the customer service hotline or submit a request through our website’s privacy portal. We will respond and process your request within 45 calendar days.