Return & Exchange Policy

Return & Exchange Conditions

Returns and exchanges for socks, slippers, and sneakers are subject to the following conditions, in compliance with U.S. Federal Trade Commission (FTC) mail-order rules and CPSC standards, and must be initiated within 30 days after you receive the goods:
- Intact & Unworn Commodity: Unworn, unwashed, unaltered, with original tags, labels, packaging, and hygiene seals (for socks) intact. Sneakers must be free of scuffs, stains, or signs of wear on soles; slippers must have no signs of use; socks must remain in sealed, unopened packaging (if applicable) or be unused and free of damage.
- Defective Commodity: With quality or safety problems (e.g., sock tearing, sneaker sole separation, slipper stitching failure, product not meeting CPSC safety standards), or wrong delivery (style/model/size inconsistent with the order).
- Customized Commodity: Can only be returned or exchanged if there are serious manufacturing defects (e.g., wrong embroidery, defective material, incorrect size); no return or exchange for non-quality issues (e.g., change of preference, incorrect size selection).

Non-returnable & Non-exchangeable Items

- Commodities that have been worn, washed, altered, or with missing tags, labels, packaging, or hygiene seals. Worn sneakers or socks cannot be returned under any circumstances due to hygiene and quality concerns.
- Damages caused by personal reasons (e.g., sock stains from use, sneaker scuffs from wear, slipper damage from improper care).
- Final sale items (marked as "Final Sale" on the product page, typically clearance or discounted footwear/socks), no return or exchange.
- Personalized items with unique designs (e.g., embroidered socks, custom laced sneakers) unless defective.

Return & Exchange Process

1. Submit Application: Call the customer service hotline or submit a request via the website’s return portal, provide the order number, product problem description, and clear photo/video evidence (including defects, original packaging, and tags). The customer service will review your application within 2 business days and issue a Return Authorization (RA) Number after approval. Returns without an RA number will be rejected.
2. Return Goods: Send the goods together with tags, labels, packaging, and hygiene seals (if applicable) to the designated U.S. return address. We recommend using a trackable shipping service (e.g., USPS First-Class Mail) with protective packaging for sneakers. For defective or wrong items, we will provide a prepaid shipping label; for personal reason returns, you will bear the shipping cost.
3. Review & Processing: After receiving the goods, we will conduct a detailed quality and condition inspection (including sole wear checks for sneakers, material checks for socks/slippers) within 3 working days, adhering to CPSC standards.
  • Quality/Safety Problems/Wrong Delivery: After passing the inspection, we will process the return or exchange for you. For returns, we will refund the full amount (including original shipping fees); for exchanges, we will ship the replacement item within 2 business days.
  • Return/Exchange for Personal Reasons: After passing the inspection (and confirming unworn condition), we will process the return or exchange for you. A 12% restocking fee will be deducted from the refund amount (to cover inspection, cleaning, and repackaging of eligible products), and shipping costs are non-refundable.
4. Complete Return & Exchange:
  • Refund: The refund will be returned to your original payment method within 3-5 business days after inspection.
  • Exchange: We will send the replaced goods to you via standard shipping free of charge; expedited shipping is available at an additional cost for urgent needs.